Privacy Policy
The Loop — Kids Clothing Swap · Effective July 14, 2026
The Loop ("we", "us") is a neighborhood clothing swap app that helps parents pass along kids' clothing. This policy describes what information we collect, why, and the choices you have. We do not sell your personal information, and the app contains no third-party advertising or cross-app tracking.
Information we collect
| Category | Details | Why |
|---|---|---|
| Account | Email address, username, display name, optional name, optional bio and profile photo | Create and operate your account; show your posts to neighbors |
| Sign-in providers | If you use Sign in with Apple or Google, we receive the email and name your provider shares (Apple lets you hide your email) | Account creation and login |
| Approximate location | The city/area you choose in the app, or your device's location if you grant permission — stored as a city name and approximate coordinates. We never track location in the background. | Show clothing listings near you and suggest nearby meetup spots |
| Content you create | Item listings, item photos, claim requests, in-app messages, exchange appointments, and ratings | The core swap experience between you and other parents |
| Device | A push-notification token for your device | Deliver notifications about claims, messages, and appointments |
We do not collect precise background location, contacts, browsing history, health data, or advertising identifiers, and we do not use third-party analytics or crash-tracking SDKs.
A note about children
The Loop is for parents and guardians. It is not directed at children, and we do not knowingly collect personal information from children. Item listings describe clothing (size, condition) — please don't include children's names or identifying details in listings or photos.
How your information is shared
Other users see your username/display name, profile photo, bio, your listings, and your general area (city). Your email address is never shown to other users. We share data only with the service providers that run the app:
- Supabase — database, authentication, and file storage (hosted on Amazon Web Services, US)
- Google Firebase — push-notification delivery only
- Mapbox — maps and location search (your search queries are sent to Mapbox to return results)
- Amazon SES — transactional email
We disclose information if required by law, or to protect the safety of our users. We never sell personal information or share it for advertising.
How long we keep it
Your information is kept while your account is active. Items you delete are removed from the app. When your account is deleted, your profile, listings, photos, and login credentials are deleted; messages you sent may remain visible to the other participant, disassociated from your deleted profile.
Deleting your account
You can request account deletion in the app: Profile menu → Support → Delete My Account. Deletion requests are completed within 30 days. You can also email us (below) from your account email address.
Your rights
You may access and update your profile in the app at any time. Depending on where you live (e.g., California, EEA/UK), you may also have rights to request a copy of your data, correct it, or have it deleted — contact us and we will honor these requests.
Security
Data is encrypted in transit (HTTPS/TLS). Access to user data is restricted by row-level security policies so users can only access what they're permitted to see. Item photos are stored privately and served through expiring signed links.
Changes to this policy
If we make material changes, we will update this page and note the new effective date above.
Contact
Questions or requests: support@itstheloop.com