The Loop — Support

Kids clothing swap for your neighborhood

Get help

The fastest way to reach us is in the app: open the profile menu (top-left avatar) → Support. From there you can send us a message, report a problem, or manage your account.

You can also email us at support@itstheloop.com. We aim to respond within 2 business days.

Common questions

How do I post an item?

Tap the + button, add photos and details (size, type, condition), and post. Neighbors within range will see it in their feed.

How do claims work?

Tap an item and send a claim request. If the poster approves, a chat opens so you can arrange a meetup. Approving one claim automatically declines the others.

Why is my feed empty?

The home feed shows items within your distance setting of your saved location. Set or update your location from the home screen's location picker, or widen your distance in settings.

How do I report a user or listing?

Use the report option on the listing or profile, or contact us via Support in the app. You can also block a user from their profile — you won't see each other's content afterwards.

How do I delete my account?

Open profile menu → Support → Delete My Account. Deletion is completed within 30 days. See our privacy policy for details on what is removed.

Privacy

Our privacy policy is at itstheloop.com/privacy.